Refund policy

Returns & Refunds Policy

At Glow Haven, we want you to love what you order. Due to hygiene and safety reasons, we're unable to accept returns or exchanges on opened or used skincare, hair care, and beauty products.

Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please message us on WhatsApp (https://wa.me/27729285362) within 7 days of delivery with your order number and photos of the issue. We'll arrange a replacement or refund, and return shipping costs will be covered by us.

Change of Mind
Unopened products in their original, sealed packaging may be returned within 7 days of delivery. Please message us on WhatsApp first so we can guide you through the process. Return shipping costs for change-of-mind returns are the customer's responsibility.

Refunds
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5–10 business days.

Questions?

Message us on WhatsApp at 072 928 5362 — we're happy to help.