Contact Us
Frequently asked questions
What is the return policy?
Due to hygiene and safety reasons, we're unable to accept returns or exchanges on opened or used skincare, hair care, and beauty products. If your order arrives damaged, faulty, or incorrect, please message us on WhatsApp within 7 days of delivery with your order number and photos of the issue, and we'll sort out a replacement or refund — return shipping is on us in that case. Unopened products in original, sealed packaging may also be returned within 7 days of delivery; message us on WhatsApp first so we can guide you through it (return shipping costs apply for change-of-mind returns).
When will I get my order?
Orders are typically processed and shipped within 3-5 business days. Once your order ships, you'll automatically receive an email with tracking information so you can follow its progress. Delivery times vary depending on your location within South Africa.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Standard shipping is R100, or free on orders over R500. Express shipping is also available at R150. Exact costs are calculated at checkout based on your location.
Not sure what suits your hair?
Ask us and we will point you in the right direction.
Order & Shipping
Questions about your order or delivery times? We will get you sorted quickley.
Ingredients & suitability.
Want to know if a product fits your routine. Ask us before you buy, we happy to help.
At Glow Haven, we believe true beauty radiates from within. We're your destination for premium skincare, makeup, accessories, and wellness essentials — curated to help you look and feel your absolute best.
Our Mission: To empower everyone to discover and celebrate their natural beauty through high-quality products, in a space where everyone feels welcome and valued.
Whether you're refining your skincare routine, exploring new makeup, or accessorizing your collection, Glow Haven is your trusted partner — committed to helping you feel confident in your own skin.
Featured Products
Products
Join Our Glow Community
Subscribe to stay in the glow! Get exclusive access to beauty tips, new product arrivals, special offers, and skincare advice delivered straight to your inbox.
Stay in the Glow
Premium Quality
We source only the finest ingredients and formulations to ensure every product meets our high standards for your skin.
We are here to help.
Questions or Issues with your order? Message us on whats app us and will sort it out.
Secure & Fast
Shop with confidence using secure checkout and enjoy fast, reliable shipping to your door.
Product Advice
Not sure what suits you? Tell us your concerns and we will point you in the right direction.
Made with care
We believe in building better
A team with a goal
Real people making great products